RESPECTING AND INVOLVING CLIENTS

We have a person-centered approach to care and believe that all clients have the right to participate in their own care as far as possible; an advocate will support this when needed. Focusing on the needs of the indiviual means adhering to our Diversity Policy, keeping clients informed about the risks and benefits of their care, listening to their views and encouraging them to manage and understand their care.

Our concern for the dignity and privacy of the clients is demonstrated by the individual way we treat each one in relation to their physical, emotional, social and educational needs. We respect clients’ rights to participate in organisational decisions that effect the day to day running of their home and support them in communicating their views.

If a client does not have capacity we will work with relatives and /or an advocate to support them through the following: the process of being informed about their care, discussing the risks and benefits, understanding decisions and the possibility of changing them. In this way we can be confident that the human rights of every individual are respected.

Staff are trained in the Mental Capacity Act and The Deprivation of Liberty Safeguards. Each client has MCA Assessments and a DoLS assessment in their Care Folder, which is reviewed 6 monthly, or earlier if needed. Staff sign and date these papers to ensure compliance with Government guidelines. Where a client has capacity to make certain decisions they will be at the centre of decision-making processes and be able to give informed consent to their care through their Keyworker, Care Plan and Care Review system.

CARE REVIEW

A Care Review evaluates the client’s progress and considers the goals set in their original needs assessment or subsequent Care Plan. The Review considers the continuing suitability of a placement, discusses future plans, and develops multi-disciplinary strategies to addressing specific issues and needs.

A Care Review is held annually for all clients, although a client or their relative may request one at any time. They are multi-disciplinary with the attendance of the client, family and friends, a member of the Management Team, Advocate or Best Interest Assessor (when necessary), Care Manager, Keyworker, other external professionals (if necessary). Clients who have capacity will be involved in their Care Review and are involved at all stages as far as they are able. Reviews are chaired where possible by the client or if not, the Care Manager or ECC Manager.

An agreed written record is kept in the client’s Care folder.